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Delivery

Due to the current strain on the courier network, deliveries may take slightly longer than normal.

We offer FREE next day courier delivery on most dry goods orders over £50.00 in value, up to 20 Kg in weight, to mainland England, Wales and Scotland (excluding Highlands).

For orders below £50.00 in value, the postage and packing charges detailed below will apply.

The delivery cost for your order can be displayed by selecting your county when you view and update your shopping basket, so you will have the opportunity to see the estimated delivery cost before you progress with the order.

Livestock delivery is covered by a separate set of terms and conditions, available as a pdf here or can be supplied by email.

Courier Delivery

For mainland areas, our standard despatch is by next day courier, so you will receive your order quickly, via a fully trackable service.

Postage and packing charges are weight-based* and will be charged as follows:

  • small items up to 1 Kg - £4.95
  • over 1 Kg and up to 5 Kg - £6.50
  • over 5 Kg and up to 20 Kg - £7.99
  • Heavy items 20-30 Kg - £9.99

*Certain items may require additional packaging due to their size or shape, which may also affect the price band for postage and packing - the correct cost will be shown during the order process.

Please note there is no standard Saturday or Sunday delivery, so items despatched for “next day” delivery on Friday will normally arrive on Monday. Please note that deliveries will also be affected by courier non-working days such as Bank Holidays.

Royal Mail Delivery

For the Scottish Highlands, Northern Ireland and any non-mainland areas, we will despatch smaller orders First Class Signed For by Royal Mail, which covers 99.9% of UK addresses.

  • small items up to 1 Kg - £4.85
  • small items up to 2 Kg - £6.57
  • small-med items up to 5 Kg - £16.85

First Class postage will normally arrive 1-2 days after dispatch, but if you require GUARANTEED next day delivery, please contact us for a quote for Special Delivery.

 

Orders for courier delivery placed before 12 noon will normally be despatched the same day. Orders placed after this time will be despatched by the next available despatch day (please note that this excludes Saturday and Sunday).

You will receive a notification when your order is despatched. This will normally be via PayPal and will include your tracking number. You can enter the last 7 digits plus your postcode on the courier website to view tracking information, which will normally be available from the evening of the despatch day.
Parcel tracking with APC

Large, heavy or fragile items

Please note that certain heavy, bulky or fragile items (e.g. preformed ponds and glass tanks) cannot be sent via courier. The items affected are noted on the relevant product page. These items are only available by collection from our shop, or delivery with our own truck, to which a mileage charge applies.

This is calculated at £1.20 per mile for the one-way distance from our store in Pinxton, Notts (NG16 6LH) to your location. Please note that this cost covers fuel and running costs plus the driver's time. The driver can assist you in getting items into your property, but if you are unable to assist with this for bulky items where two or more persons are needed, please ensure you have help available on the delivery day. It may be possible for us to arrange to send an additional one or two persons with the driver by prior agreement, this is charged at 50% of the delivery price agreed, for each additional person, and is subject to staff availability.

Please contact us for more details or a quote.

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Contact Info

phone icon  01773 861255

email icon  enquiries@wharfaquatics.co.uk

65-67 Wharf Road
Pinxton
NG16 6LH

Oata member
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